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At Home Care Assist, you create a profile based on relevant information that’s gathered through our quick and easy Careseeker Questionnaire. This lets us know exactly what sort of care you’re looking for. You may then choose to access a database of compatible caregivers in your area by purchasing either a 7-/15-day pass or a 30-/90-day subscription. All caregivers in the Home Care Assist database have passed a nationwide background check. The Home Care Assist Dashboard allows you to view and communicate with any number of caregivers in a private, safe environment, without bombarding your inbox. Once you’ve found the right caregiver, you can send the person a job offer through our digital platform. All communication is documented and saved for your records as long as your account remains active.

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Caregivers create detailed profiles on the Home Care Assist website, and must meet necessary requirements, including a background check, to be placed in our proprietary matching system. Robust algorithms deliver matches of caregivers who offer both skillset and expertise that are specifically tailored to your needs and preferences.

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Visit the Home Care Assist homepage and select “I need care.” You will be guided through a quick and easy Careseeker Questionnaire that builds your profile. Additional information, bios, and photos may be added at any time by selecting “My Profile” at the top of the page, then clicking the “edit profile” button.

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For careseekers, there are three options:
1) FREE 15-Day pass for first-time users
2) $39 for a 15-day pass, now reduced to only $9!
2) $59 for a 30-day membership

Passes may be upgraded to a membership at any time (cost to upgrade will be prorated accordingly.) Both passes and subscriptions are granted access to the same amount of data.

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A 15-day pass allows access to the Home Care Assist database for a limited period of time and is not automatically renewed. A 30-day membership automatically renews at the end of each active subscription period. Memberships are cancelled if the account remains inactive for an entire subscription period.

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Simply return to HomeCareAssist.com and select “Login” at the top right side of the page.

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As a careseeker you will be asked to create a care schedule by adding multiple windows of time. Each window will indicate an independent block of time. For example, you need care on Tuesdays and Thursdays from 10:00am to 10:00pm. You need to create two separate windows of time on your schedule. The first is from 10:00am on Tuesday to 10:00pm on Tuesday. Once you hit “save” this window is added to your schedule. Next, click “add additional care window” to input your additional care need from 10:00am on Thursday to 10:00pm on Thursday. Continue to add additional care windows as needed. Your care schedule can be edited from your profile page and should be kept up-to-date for matching purposes.

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This feature is simply a way to organize and prioritize matches. For a variety of reasons, you may choose to “hide” any given match or connection. “Hiding” someone pauses communication between both parties. If for some reason you decide to reconnect, you can return to your Hidden Matches folder, view their profile, and click “unhide.” A caregiver does not have the ability to unhide themselves, but they may chose to hide you. In this case, their card will be grayed out and you will be unable to correspond.

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Home Care Assist officially launched in January 2017 and is working hard to build a network of caregivers in your area. If you would like to see us get to work in an area close to you, please email us at: customersupport@homecareassist.com.

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You’ve been given a list of compatible caregivers, but one of them really stands out so you’ve opted to make a connection with this person. Once you take this action, their card will be moved from your “Matches” folder to your “Connections” folder. The caregiver hasn’t really disappeared — you’re now connected and are that much closer to hiring the ideal caregiver for your needs.

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Some certificates are verifiable through state registries. However, not all states have consistent registry requirements while others are not well maintained. Certifications through an accredited association such as The American Red Cross can be verified while other, less-known programs may not.

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Caregivers have the ability to disconnect from communication with you for any number of reasons – their availability has changed, they’ve accepted another job, etc. If this is the case, their card will appear grayed-out and you will no longer be able to correspond with them until the connection has been reestablished.

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Once communication has started, a connection has been made, and all compatible candidates will be placed in your “Connections” folder. If you choose to disconnect from a caregiver, their card will be moved back to your “Matches” folder.

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To upgrade your membership, please contact us at customersupport@homecareassist.com.

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Caregivers can provide companionship, light housekeeping, cooking, errands, and transportation. More experienced aides can do bathing, dressing, transferring, assistance with toileting and incontinence, medication reminders, and much more.

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After you have chosen your subscription plan, you can communicate with a connected caregiver on our safe, secure messaging platform. Simply send a message to a caregiver requesting an interview. All communication will be stored on your Home Care Assist Dashboard.

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Yes! At Home Care Assist we do our best to match caregivers with care recipients based on a set of data that we know is important for establishing long-lasting, rewarding care relationships. However, we strongly urge you to meet in person before making a job offer.

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  1. Tell me about your last job.
  2. How do you feel about caring for an elderly/disabled person?
  3. How do you handle people who are angry, stubborn, or fearful?
  4. Give an example of a difficult situation you handled with a client. For instance, how did you handle refusal to take a shower?
  5. Is there anything in the job description that you are uncomfortable doing?
  6. What time commitment are you willing to make to stay on the job?
  7. Will you keep daily records? Do you know how to use a computer?
  8. Why should I hire you?
  9. How will you keep the family informed?
  10. Can you give me two work related and one personal reference?
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The IRS and state tax agencies may require you to file and pay taxes on a quarterly and/or annual basis for a caregiver employed within the home. Click here to view tax rules and regulations.

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The caregivers pay for their own background checks. All caregivers listed in our database are required to have passed a background check before their account becomes active.

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Our basic background screening includes the same criteria that an agency includes: a county criminal search, national criminal database search, sex offender registry search, and terrorist watchlist search. Only caregivers who have passed their background checks are matched to your needs. Additional county searches are performed as needed.

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Only caregivers who have passed their background checks will be displayed in your list of matches. The expiration date of their background check is displayed on their profile page.

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The method, rate, and terms of payment are determined by the careseeker and should be established in advance of any job offer.

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The Home Care Assist messaging platform provides a safe way for communicating. In your "Connections" folder, click “Message” on a caregiver’s profile. Here, on the message builder, you can compose, send, and receive messages. Ask important questions, schedule phone or in-person interviews, and gather references to find the caregiver who best suits your needs.

Once you have chosen a caregiver to hire, we suggest that you message them a job offer stating the following information:
1) Hourly Rate
2) Weekly Schedule
3) Start Date
4) Duties
5) Expectations

Sometimes, back-and-forth negotiations will happen. Records of all communication and receipt of job offers are conveniently stored on your Home Care Assist Dashboard for future reference.

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On each caregiver’s profile, you’ll see a range of pay the person expects to receive. Typically, pay ranges from $10 to $20 per hour, depending on experience, qualifications, and geographic trends.

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You can be sure that your personal information and credit card numbers are safe. Information collected on our site is stored on our private server with data secured by McAfeeTM – virus protection and internet security experts. Each user is digitally encrypted with an SSL certificate which serves as your own personal padlock. All credit card transactions are run through Stripe, the industry leader in internet credit card transactions. None of your credit card information is stored on the Home Care Assist site.

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To cancel your membership, please contact Customer Support either by clicking the chat button on our webpage or by sending an email to Customer Support at customersupport@homecareassist.com.

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As a registered Home Care Assist caregiver, you don’t actively look for jobs – you simply create and maintain a profile and the jobs will come to you. Your Home Care Assist profile acts as your resume.... The better your profile, the more opportunities you’re bound to have! We recommend that you update your profile frequently.

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To report a concern to Home Care Assist, you can click on the chat icon at the bottom right side of the site or email customersupport@homecareassist.com.

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It may take as little as 24 hours and as long as 10 days for a background check to be completed. However, if additional searches are required (see below) or an appeal has been issued, this time may increase.

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If you have failed your background check, you are no longer eligible to be listed as a Home Care Assist caregiver. You may appeal the results by contacting our partner, Backgrounds Online.

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Check back in 24 hours, as it is likely that our system is still updating. If after 24 hours, your dashboard has still not been updated, feel free to email us at customersupport@homecareassist.com.

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Background checks are performed by our partner, Background Online. You will need to create a separate account with them in order to process the check. Once you create a username and password with Backgrounds Online, you'll be asked for your name, address, and Social Security number. They will notify us of your pass or fail status, but only you will have access to the details of your report.

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The BASIC ($9) check includes: SSN Trace, Current County Criminal Court Search, Nationwide Criminal Database, Nationwide Sex Offender Database, PLUS 1 free certification verification.

The STANDARD ($59) check includes: the BASIC package plus it extends the County Criminal Search to 3 counties, adds Nationwide Wants & Warrants, and adds Federal Criminal Court Search.

The PLUS ($79) check includes: the STANDARD package plus it extends County Criminal Court Search* to all counties in past 7 years and extends Federal Criminal Court Search to 7 years.

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Sometimes a person’s background check requires extra time spent searching through county records. For the most part, counties across the country participate in a digitally accessible database. However, if you happen to have lived in a county that does not, extra labor is required to complete your background check. If this is the case, the extra cost may range from between $7 and $30.

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You can be sure that your personal information and credit card numbers are safe. Information collected on our site is stored on our private server with data secured by McAfeeTM – virus protection and internet security experts. Each user is digitally encrypted with an SSL certificate which serves as your own personal padlock. All credit card transactions are run through Stripe, the industry leader in internet credit card transactions. None of your credit card information is stored on the Home Care Assist site.

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It is up to you and your employer to determine the method, rate, and form of payment. Home Care Assist is not your employer.

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A careseeker has the ability to disconnect from communication with you for any number of reasons – their needs have changed, or someone else was hired, etc. If this is the case, their card will appear grayed-out, and you will no longer be able to communicate with them.

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Yes, if for any reason you want to cease correspondence from a careseeker with whom you are currently connected, you can choose to “disconnect”. This will permanently eliminate the ability for you to contact the careseeker. They can, however, choose to send you a new connection request.

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We are working hard to build a network of careseekers in your area. Until then, be patient, and remember... Home Care Assist helps people in need of care, find people like you!

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Perhaps your availability doesn’t mesh with their needs. Or perhaps a skill or certification that you do not yet have may be required. Be sure to update your profile regularly to reflect any changes in your status and availability. Adding a photo of yourself and including a descriptive bio can greatly improve your chances of being a match.

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The Caregiver Questionnaire asked only the basic questions for creating your Home Care Assist Profile. It’s up to you to add a photo of yourself and include a written bio. The more information you provide, the better you chances of becoming a match.

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Add a photo of yourself and provide a lengthy, detailed bio about your work history, special interests, or describe what makes you the best candidate for the job.

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As a caregiver you will be asked to create an availability schedule by adding multiple windows of time. Each window will indicate an independent block of time. For example, say you’re available on Mondays and Wednesdays from 9:00am to 5:00pm. You’ll need to create two separate windows of time on your schedule. The first is from 9:00am on Monday to 5:00pm on Monday. Once you hit “save,” this window is added to your schedule. Next, click “add additional availability slot” to input your additional availability from 9:00am on Wednesday to 5:00pm on Wednesday. Continue to add additional availability slots as needed. Your availability schedule can edited from your profile page and should be kept updated for matching purposes.

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Each potential match is carefully evaluated and then ranked by percentage compatibility. This ensures that caregivers and careseekers find the best fit for their needs.

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Visit the Home Care Assist homepage and select “I am a caregiver.” You will be guided through a quick and easy Caregiver Questionnaire that builds your profile. Additional information, bios, and photos may be added at any time by selecting “My Profile” at the top of the page, then clicking the “edit profile” button.

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As a caregiver, it is FREE to become a member of Home Care Assist! The only cost(s) to you is obtaining a background check on an annual basis and verifying any applicable certifications that can be verified.

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As a caregiver, you pay for your background check. It is required to submit to and pass a background check on an annual basis in order to maintain an active status in Home Care Assist.

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As a caregiver, you pay for your certification verifications. However, with the purchase of a background check, you will receive one FREE certification check.

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As a caregiver, you provide your preferred pay rate on your Home Care Assist profile. This rate will be considered by a careseeker once you have been matched. Once in communication, you and the careseeker may negotiate an hourly rate.

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Your profile is considered active once you have completed all the required informational fields and have successfully passed the background screening.

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From the dashboard screen, you can select the “Edit Profile” option and update fields where you want to make changes.

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Before making a connection, a careseeker can see your name, photo, and percent compatibility.
Only once you have accepted a connection request from a careseeker, that careseeker can view your profile information, including your first name, location, availability, interests, and experience. They cannot view your phone number, address, or email unless you choose to share it with them.

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To close your account, please contact Customer Support by sending an email to Customer Support at customersupport@homecareassist.com.

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Home Care Assist is a unique online platform that helps match people seeking care with private-duty caregivers. Our secure web-based application relies on a special algorithm that ranks mutual compatibility based on needs, geography, lifestyle, and special interests. Our mission is to make the best-suited connections between caregivers and careseekers, in order to build meaningful, long-lasting relationships.

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The Home Care Assist algorithm analyzes careseeker and caregiver profiles to find the most compatible matches based on relative skills, interests, availability, and more. Careseekers pay a nominal fee for either a 15-day pass or 30-day subscription to access a database of registered caregivers. Each of the registered caregivers has passed a background check and has created a personal profile listing their certifications, skills, and interests.

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Home Care Assist allows careseekers and care managers to find and hire caregivers from a database of profiled and background-checked candidates. You avoid paying the overhead of a full-service agency and yet are provided with the guidance and knowledge necessary to connect with suitable caregivers in your area. With Home Care Assist, the care recipient is the employer. We remove the guesswork involved in finding the right caregiver.

Other agencies allow careseekers to post job listings and leave it up to the caregiver to seek out employment. Our model of “match-making” flips this employment process. The established list of caregivers have completed their profiles, passed their background checks, and are ready for work. Once registered, a careseeker views a database of matched caregivers listed in order of percent compatibility to their needs. The careseeker’s inbox won’t be flooded with responses to Craigslist ads or job postings. Instead, the careseeker is in the position to view a set of candidates whose backgrounds have already been checked, and whose skills and interests match those of the care recipient.

Matches between careseekers and caregivers are based on skills and availability, plus proximity, interests, and lifestyle. We believe that this is the key to establishing long-term, meaningful home care relationships.

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Our basic background screening includes the same criteria that an agency includes: a county criminal search, national criminal database search, sex offender registry search, and terrorist watchlist search. Only caregivers who have passed their background checks are matched to your needs. Additional county searches are performed as needed.

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For the person seeking care, Home Care Assist makes finding home care workers more streamlined and easier to navigate. We’ve already vetted the candidates — you won’t need to pay $30+ for background checks for each individual. We’ve already compiled caregiver profiles — you won’t need to spend time asking the same set of questions again and again.

For the person looking for homecare work, Home Care Assist provides a platform for finding employment opportunities. By completing a simple caregiver questionnaire, you’re able to create a profile for FREE. Once you pass a background check, your profile acts as your personal resume. Then, careseekers are matched to you and contact you with job opportunities.

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You can reach Home Care Assist by clicking the chat icon on the bottom right-hand side of our webpage or by emailing customersupport@homecareassist.com.

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In-home care services must be part of the care for your illness or injury. Medicare doesn't cover private-duty homecare services unless it involves skilled care like nursing care or other physical therapy, occupational therapy, or speech-language pathology services from the home health agency. For more details about Medicare and what it covers, click here.

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Most states have at least one home- and community-based service waiver program that provides coverage for certain services to help you stay at home. Sometimes these services must involve skilled medical care. You may qualify for help from a Medicaid homecare waiver program if you meet your state’s level-of-care or functional eligibility requirements, OR, have income and assets below certain guidelines. Whether or not private-duty aides are covered depends on your state’s programs. To find your state program, click here.

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From the Home Care Assist homepage, click “Login” in the top right corner. Below the fields for Username and Password, select, “If you forgot your password you can reset it.” You’ll be asked to fill in your email address. Click “send” and a link to reset your password will be emailed to you. If you have any difficulty, please email us at customersupport@homecareassist.com.

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To change your password, you must be logged into your account. From either your Dashboard or your Profile page, click on the drop-down arrow at the top, right-hand side of your screen and select “change password”.

To change your email address or other personal information, login to your Home Care Assist account and go to your Dashboard. Click on “Edit Profile” and you’ll have the opportunity to edit any of the information appearing on this page by simply clicking “Edit” next to the desired field.

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For careseekers, no one will be able to see your personal information until you make a connection (this requires submitting a connection request that subsequently gets accepted). For caregivers, your Home Care Assist profile is viewable by any registered careseeker, but only your first name is shown until a connection is made. No personal contact information is revealed between either careseeker or caregiver unless they choose to do so.

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For caregivers, Home Care Assist is FREE. The only thing you’ll be asked to pay for is a background check every 12 months.

For careseekers, there are three options:
1) FREE 15-Day pass for first-time users
2) $39 for a 15-day pass, now reduced to only $9!
2) $59 for a 30-day membership

Passes may be upgraded to subscriptions, and subscriptions may be extended at any time (fees will be prorated accordingly.) Subscriptions are automatically renewed whenever there is activity on the account within the current subscription period.

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SafeRenew™ is our safe renewal system. When activating a membership, you will be billed monthly. SafeRenew™ prevents automatic draft in perpetuity. Automatic renewal occurs only if the account is active within the current membership cycle. (A single login renders the membership active.) If inactive during the previous membership cycle, the membership automatically cancels. For more information on SafeRenew™ click here.

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“Matches” are the list of caregivers in your area who are compatible with the care needs specified in your Careseeker Questionnaire. “Connections” are the list of caregiver matches that you have chosen to connect with, allowing communication between both parties.

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This feature is simply a way to organize/prioritize matches. For a variety of reasons, a careseeker may choose to “hide” any given match or connection. “Hiding” someone pauses communication between both parties. If for some reason the person decides to reconnect, the careseeker must return to their Hidden Matches folder and select “unhide”.

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PCA - Personal Care Assistant
HHA - Home Health Aide
CNA - Certified Nurse Assistant
LPN - Licensed Practical Nurse
RN - Registered Nurse
Med Tech - Medical Technician
OT - Occupational Therapist
PT - Physical Therapist
ST - Speech Therapist

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You can be sure that your personal information and credit card numbers are safe. Information collected on our site is stored on our private server with data secured by McAfeeTM – virus protection and internet security experts. Each user is digitally encrypted with an SSL certificate which serves as your own personal padlock. All credit card transactions are run through Stripe, the industry leader in internet credit card transactions. None of your credit card information is stored on the Home Care Assist site.

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Memberships are automatically renewed during an active membership period, but will cease to renew if there is no login during a subscription period.

To cancel your membership during a current contract, simply login to your account. Click "manage membership" from your dashboard. Select the "billing" tab and click "cancel membership". You will automatically receive confirmation.