Home Care Assist offers two types of accounts — passes and memberships. Passes are paid with a one-time, flat fee. Memberships have the added convenience of continued access to the site for those needing more time to find in-home care. Our memberships, however, do not entail recurring fees forever. At Home Care Assist, our relationship with our members is of utmost importance. For these reasons we implemented our safe, renewal system — SafeRenew™.
How Does SafeRenew™ Work?
Home Care Assist memberships with SafeRenew™ offer the convenience of monthly renewal, without the worry of unnecessary, extended payments. If a member has not logged into the site during the current 30-day membership period, the membership will not renew. If a member logs in at all, the membership renews. However, at any time, a member can turn off the renewal in their billing panel.
For example, Alex was managing care for his mom. He lived 90 miles away and knew he would need to hire multiple caregivers over an extended period of time. Plus, he needed the ability to access the Home Care Assist community of caregivers at a moment’s notice to fill open shifts. Membership, for Alex, was the obvious choice. However, 6 months later, his mother’s condition changed, and she was moved to a nursing facility. Alex was preoccupied with his mother’s declining health and had not logged into his account at HomeCareAssist.com within the last membership period. Because SafeRenew™ is triggered by one cycle of inactivity, Alex’s recurring payment was automatically cancelled.
Cancelling or suspending one’s membership is no longer a worry (an added worry during what may be a difficult time… or anytime). No logins within one billing cycle, and the automatic drafts cease and the membership is deactivated. Or, if desired, memberships may be easily reactivated through your account dashboard. Once reactivated, members will be able to access their previous data, messages, connections, and account information.
Home Care Assist’s first priority is serving our members. We know you have a lot on your mind when providing care for a loved one. With SafeRenew™, you have peace of mind. Our members know their automatic drafts will cease once inactivity is detected. They have the time to focus on what is important.